General Conditions of Sale (GCS) for purchases made online at www.Uccaruci.com
All prices indicated on the site are inclusive of VAT. The contribution to fulfillment costs of the order and delivery is explicitly indicated and includes VAT. This amount will be shown separately on the order form before sending and on the order confirmation email.
The price of the products can be changed without notice until the order is confirmed, anyway the price charged to the user will be that published on the product sheet, when the order is sent.
The products remains the property of Uccaruci srl until it is paid by the user.
Uccaruci srl will start the purchase order only after receiving confirmation of authorization for payment of the total amount, made up of purchase price, delivery charges and any additional cost, as indicated in the order form.
Uccaruci srl reserves the right to refuse orders from users who do not give sufficient guarantees of solvency or with which are unresolved litigations.
Payment for purchased on the site is effected via credit card or PayPal. Uccaruci srl accepts the main credit cards (i.e. VISA, MASTERCARD) whose payments will be processed through a secure server-to-server connection by using the Protocol SSL (Secure Sockets Layer).
When placing the order, the user will not be charged on the credit card used for payment. The charge will be made only after:
· The details of the credit card used for payment have been verified ;
· The issuer society of the credit card used by the user will release the charge authorization.
The tax receipt will be issued automatically with every purchase. On the occasion of the first purchase, the site will ask the user to communicate the details to the header of the receipt.
Then, he can modify the details. The receipt of each purchase will be available in the profile-orders section.
In case of missed payment, Uccaruci srl will charge the costs related to the management of debt to the user and will reject his purchase order giving notice by email.
Uccaruci srl reserves the right to refuse certain payment methods.
The user, that purchased products by site, has the right to withdraw from any order relating to Uccaruci srl item(s) without giving any reasons or providing any statements, within 14 days from the date of receipt of goods, unless otherwise specified. The withdrawal must be carried out by registered letter with acknowledgment of receipt sent to Uccaruci srl, at the following address:
Uccaruci srl - Via Camillo Benso di Cavour, 185/BIS - 96018 Pachino (SR) Italia
The withdrawal may be anticipated within a period of 14 days above, also by fax or e-mail to the email address: firstname.lastname@example.org provided that the communication of withdrawal is confirmed by registered letter with acknowledgment of receipt within the following 48 hours.
The user will arrange to send, using a carrier of his choice and at his own expenses, within 14 days from the date of receipt of the goods, products purchased, suitably packed in their original packaging, with all possible accessories.
For further information please contact: email@example.com customer service will arrange the withdrawal of returned goods in the case of a request from the user.
In accordance with art. 67, 2nd paragraph, of the Consumer Code, the substantial integrity of the product to return is a necessary condition to exercise the right of withdrawal. Products mustn’t be damaged or altered.
For exercising the right of withdrawal it is not required that goods returned are insured against theft and accidental damage from transportation. However, because the risk of the return of the goods weighs on the buyer, Uccaruci srl encourages the buyer who wishes to exercise the right of withdrawal to ensure, at its own expenses, the shipping for the value indicated on the confirmation email of purchase order.
In accordance with art. 67, IV paragraph, of the Consumer Code, only after the return of the product, Uccaruci srl will proceed as soon as possible, to reimburse the amount paid by the user. The refund amount will be communicated by email and credited via the same payment method used for purchase or by bank transfer. The value date of the refunded amount will be the same of the charge. The user can adhere to the current commercial offerings.
In accordance with art. 55 of the Consumer Code, the right of withdrawal is excluded in the event of tailored or personalized products, products which for their nature can’t be returned, products which risk to deteriorate or expire rapidly.
However, Uccaruci srl offers the possibility of withdrawal for perishable food products under the following conditions:
The customer has the right to withdraw from the purchase of fresh and perishable products if he has retired the package on the first delivery attempt by the courier. In case of missed delivery for the absence of the recipient at specified address, during the first pass of the courier, the right of withdrawal expires.
The customer has the right to withdraw from the purchase of fresh and perishable products if, when he opens the package, the product is altered or it have not the features specified at the time of purchase.
The right of withdrawal for perishable products may be exercised by sending a written notice by our email firstname.lastname@example.org within 24h from delivery. The notice must contain a description of products to return and their alteration.
Uccaruci srl reserves the right to evaluate the real deterioration of fresh product at the moment of return. If the product don’t shows alterations, we will notify the customer and we won’t refund the amount paid.
Invoices will be issued in electronic format only.
Refunds are credited directly to bank accounts or by the payment method used at the time of purchase. For payments made by bank transfer, the refund will be paid into the account used for the original payment. For payments made via Paypal or credit card, the refund will be paid into the Paypal account or onto the credit card. For payments made by cash on delivery, the refund will be made to a bank account nominated by the client or if the order was paid for using a gift certificate, Expo Food & Wine will credit the refund to the customer account.
4. Uccaruci srl’s obligations and responsibilities
Uccaruci srl commits to correct all mistakes in the description of the products offered on the site as soon as possible, starting from their reporting. The reporting of these mistakes can be applied contacting customer service of Expo Uccaruci srl at addresses indicated in the premise.
Uccaruci srl is not responsible for damages due to wrong use of the product and/or not in accordance with the instructions provided by the producer and also in case of damages due to unforeseeable circumstances or force majeure.
Uccaruci srl’s responsibility , anyway , can’t be higher than total value of purchase order.
Uccaruci srl never is responsible for breach of obligations from contracts subjected to General Conditions in the event that the breach is caused by unforeseeable circumstances and/or force majeure, including natural disasters, acts of terrorism, malfunction of the network and/or blackout.
5. Warranty and damaged products
The products offered on the site are compliant with national and community law in force in Italy.
The products description offered on the site is made by providers, under their responsibility, to Uccaruci srl. Pictures and colors of products published on the site may be different from real products due to local settings of systems and/or instruments used for their displaying. Uccaruci srl is not responsible for the mismatch between the ordered product and product description on the site, if the mismatch is caused by errors attributed to the provider whereof Uccaruci srl could not be aware of the use of normal diligence.
All products sold on the site are covered by Legal Guarantee of Conformity provided by articles 128-135 of the Consumer Code ("Legal Guarantee"). The Legal Guarantee is reserved for consumers.
In the event of conformity defect of purchased products than the description posted on the site, the user has the right of replacement of the product, without any additional expense, where is possible in relation to the number of copies still available for sale and if the replacement is not too expensive for the seller considering the value that the product would had if there was not the conformity defect, and the size of this defect. Alternatively, the user has the right to dissolve the contract or to reduce the price, in accordance with the following provisions.
6. Site contents and intellectual property
Uccaruci srl’s contents which works, images, pictures, dialogues, music, sounds and videos, documents, drawings, shapes, logos and any other material in any format, published on the site, including menus, web pages, graphics, colors, patterns, tools, the characters and the website design, diagrams, layouts, methods, processes, functions and software are protected by copyright and by any other intellectual property right of Uccaruci srl and other right holders. It is forbidden the reproduction, modification, duplication, copying, distribution, sale or exploitation of the images, the contents of the site unless previously authorized in writing by Uccaruci srl. It is also forbidden any use of the site contents for commercial and/or advertising purposes.
All other brands that distinguish products sold on the site are registered brands of respective owners and are used by Uccaruci srl under license, for the purpose only to distinguish, describing and advertising the products sold on the site. Any use of the brands, mentioned above, unconformable with law and because unauthorized is forbidden. It is not allowed to use any distinctive brand on the site to take unfair advantage from the distinctive character or the repute of these or for compromising themselves and their owners.
The user cannot alter, change, modify or adapt the website and the material made available by Uccaruci srl.
7. Interruption of the Service
Uccaruci srl reserves the right to temporarily suspend, even without notice, the Services provision for the necessary time to appropriate and/or necessary technical interventions for improving the quality of these services.
Uccaruci srl can always suspend the Service provision in case of motivated security reasons or privacy violations, giving notice to the user.
8. Customer Service
Customers can contact our Customer Service of www.Uccaruci.com on the following number: tel. ( +39 ) 320 7150529
Monday to Friday from 09.00 to 13.00 and from 15.00 to 18.00 or via e-mail: email@example.com
9. Coupons and gift vouchers
Uccaruci srl offers the possibility, at its own discretion, to the registered users to receive gift vouchers or coupons, denominated below as "Vouchers". Vouchers can be granted, for example, at the registration moment, after the registration of a friend invited by the user.
The validity and value of Vouchers are specified at the moment of Vouchers issue. In the event of Vouchers offered by Uccaruci srl in correspondence to specific offer, these Vouchers cannot be used for other offers.
Vouchers are not transferable and assignable. Vouchers are not convertible in cash and not accumulate interests.
Vouchers cannot be used to pay delivery charges.
Vouchers cannot be used to purchase Giftcards.
Uccaruci srl reserves the right to not accept Vouchers for orders with lower amount than a specified minimum amount at the same time of Vouchers issue.
In the event of Vouchers amount is higher than purchase amount, Uccaruci srl will not refund and credit the remaining amount to the user.
Uccaruci srl reserves the right to accept only one Voucher for order.
In case of returns Vouchers will not be refundable.
Uccaruci srl reserves the right to revoke the Vouchers in case of fraudulent activity from the user. For example, making fake invitations, violating the Terms and Conditions of Uccaruci srl.
Uccaruci srl reserves the right to change always and without notice the conditions about Vouchers, for example, usage options, expiry dates.
10. Applicable laws
The General Conditions are ruled by Italian law.
For any dispute about General Conditions will be responsible the Court of Siracusa.
For any dispute arising in connection with CGV and/or contracts of sale, customers can activate an out-of-court dispute resolution procedure which complies with the requirements laid out in Articles. 141 of the Consumer Code.
Via Camillo Benso di Cavour, 185/BIS - 96018 Pachino (SR)